Refund and Withdrawal Policy

At Astute Wealth, we strive to provide our clients with exceptional forex wealth management services. This Refund and Withdrawal Policy outlines the terms and conditions under which clients may request refunds or withdrawals of their funds. Please read this policy carefully to understand your rights and obligations.

1. General Policy

Astute Wealth offers financial services and investment management, and the nature of these services typically involves the management of client funds in forex markets. Due to the volatility and time-sensitive nature of forex trading, we do not offer refunds for services rendered or for losses incurred due to market fluctuations.

2. Withdrawal Policy

Clients may request withdrawals of their available funds at any time, subject to the following terms:

• Eligibility for Withdrawal: Funds that are not actively tied to open positions or locked within a specific investment strategy are eligible for withdrawal. You may request to withdraw available funds from your account by submitting a formal withdrawal request through our platform or by contacting customer support.
• Processing Time: Withdrawal requests will generally be processed within [insert typical processing time] business days. However, processing times may vary depending on the payment method, bank processing times, and any additional verification procedures required.
• Verification Requirements: To comply with Anti-Money Laundering (AML) regulations and ensure the security of client funds, Astute Wealth may require identity verification, proof of address, and other documents before processing withdrawal requests.
• Withdrawal Methods: Withdrawals will be processed using the same payment method you used to deposit funds. If this is not possible, you may be required to select an alternative method that is approved by Astute Wealth. Withdrawal fees may apply, depending on the payment method chosen.
• Minimum Withdrawal Amount: The minimum amount for withdrawals is [insert minimum withdrawal amount]. Withdrawals below this amount may not be processed unless otherwise agreed.
• Currency Conversion: If you request a withdrawal in a currency different from the base currency of your account, currency conversion fees may apply.

3. Refund Policy

Given the nature of our forex wealth management services, refunds are generally not applicable. However, refunds may be issued in the following exceptional circumstances:

• Duplicate Payments: If a duplicate payment is made in error, Astute Wealth will refund the excess amount promptly after verification.
• Service Not Rendered: If for any reason Astute Wealth is unable to deliver the service that was promised due to a fault on our part, a refund may be considered. This does not apply to losses or negative returns resulting from market conditions or client decisions.
• Refund Method: Refunds, if granted, will be processed using the original payment method and account details. Any applicable fees for refund processing will be deducted from the refunded amount.

4. Non-Refundable Fees

Certain fees charged by Astute Wealth are non-refundable, including but not limited to:

• Account maintenance fees
• Transaction or trading fees
• Withdrawal processing fees
• Administrative charges for third-party service providers

5. Client Responsibility

Clients are responsible for ensuring the accuracy of the information they provide when making deposits, withdrawals, or requesting refunds. Astute Wealth will not be responsible for losses or delays caused by incorrect or incomplete information provided by the client.

6. Cancellation of Services

If a client chooses to cancel their services with Astute Wealth, any remaining funds in the account will be available for withdrawal, subject to the terms outlined in this policy. Please note that there is no refund for services rendered prior to the cancellation.

7. Force Majeure

Astute Wealth will not be liable for any delays in the processing of withdrawals or refunds due to circumstances beyond our control, such as natural disasters, technical failures, or other events of force majeure.

8. Changes to This Policy

Astute Wealth reserves the right to modify this Refund and Withdrawal Policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically. Continued use of our services after changes to the policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Disclaimer Policy, please contact us at: [email protected]